T&C's

SB Property Maintenance – Terms & Conditions

Last updated: Nov 2025

These Terms & Conditions (“T&Cs”) outline the expectations, responsibilities, and limitations associated with all services provided by SB Property Maintenance (“we”, “us”, “our”). By using our services, you (“the customer”, “you”) agree to these T&Cs in full.

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1. Stair Cleaning

What to Expect

On each visit what should you expect?

On our basic sweep and mop contracts, our staff will determine if your stair or landing needs swept, sometimes they may choose to use a site blower to remove light contractor dust, paint flecks, leaves etc. Contractor dust ruins brushes and mops and increases annual costs to the customer. Cleaning of excessive amounts of contractor debris will incur additional costs. If you think your stair falls into this category following any recent contractor work, please contact us for a quote.

Door mats will be lifted and left near their respective doorways, generally not hung over hand rails unless safe to do so, or due to no other option available. We won't lift mats covered with personal items.

We do not lift or move shoes, furniture, ornaments, bikes etc, nor do we sweep or mop under or behind these. If you want these areas cleaned you must remove these items before our visit.

All landings and stairs will be wet mopped with a clean freshly laundered mop. Front entrance areas will be mopped out toward the door, rear exits and lower stairways leading to rear exits are not included unless pre arranged through your contract with us.

In extreme cold conditions front entrance areas may only be swept for safety. Exterior front entrance areas will be cleared of leaves etc, out to the pavement/kerb.

Winter weather

Winter weather can disrupt cleaning and schedules. In low temperatures spraying or wet mopping stairs can be unsafe for everyone. Sometimes it can be colder inside the stair than outside and some areas can be affected more often because they are in higher parts of the city. Our team will decide whether they are able to clean due to colder weather and if the weather allows the cleaners to travel, stairs will be swept or cleared using a site blower and rubbish will be removed when the weather is too cold for a full clean. The stair cleaners may determine if they can instead carry out additional tasks for residents, for example, removing leaves or snow from footpaths. Where a scheduled clean is missed, we will arrange for another clean when the weather is warm enough. If this is not practical, stairs will be washed on the next scheduled clean day. If cleans are missed several times, further cleaning may be arranged to bring the stair back up to standard at no additional charge for residents.

Staff Holidays

Occasionally members of our team will take overlapping vacations leaving not enough staff to cover. Our prices reflect these occasional clashes in scheduling. No more than 2 of these occurrences should happen in any 12 month period. Therefore there will be no refund for these missed cleans.

If you have any queries, or want to report an emergency stair clean, please contact us using our contact page or by text message.

2. Window Cleaning

Payment:

You are required to pay for our service upon completion of your windows being cleaned, please pay via bank transfer method/cash on the day/card payment.

If you fail to pay your balance within 7 days and the invoice continues to be unpaid for more than 30 days we reserve the right to suspend our service or replace your scheduled slot on our round with another customer.

Weather

Our pure water systems work in all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in all weather conditions including rain and snow where travel is still possible. Wind, rain and snow do not affect our services & schedule. One exception may be very low temperatures. We reserve the right to stop our service upon multiple cancellations where the customer cancels due to weather

Access

Should we be unable to access any part of your property due to locked gates we will only clean the accessible areas such as the front & sides and charge accordingly. We might be unable to return to clean the missed area until the next scheduled clean. To avoid this please ensure that we have your correct phone number for our SMS text reminder which we try to send out the evening or morning before each visit. If we have contacted you before our visit requesting that you open gates etc for access, we reserve the right to charge for our service at full price where we find gates locked or access restricted.

If we deem it safe to do so our operators will from time to time gain access to your property by unlocking your access gate using keys or codes provided. If you do not wish us to do this please let us know prior to the first clean. Please supply needed keys or codes.

We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them, you will still be charged the agreed price.

Due to insurance liabilities we will not be able to move garden obstacles. If these or any other items restrict access to an area of your property we will be unable to clean it.

On a rare occasion and where a customer agrees we can bring our water hoses through your property. Or we may be able to clean if the rear has access to an external water supply.

Cleaning Frequencies

We ask for window cleaning customers to state clearly if the services requested are intended as a “one off clean”. If not it is assumed a verbal maintenance contract has been initiated for 4 or 8 weekly window cleaning and you will be obliged to have a minimum of 2 cleans before cancellation of the services can be requested. The total price for the 2 cleans will become payable in full if you cancel our services before the 2 cleans have been completed.

For regular customers who choose to postpone the cleaning throughout the winter months, you will be charged a “First Clean” rate for the first clean, once service is re-established.

We can supply a schedule of visit dates for our domestic customers, however this is a guide and may change.

Our regular window cleaning round is approximately 4 or 8 weekly. Staff holidays, sick leave and bad weather can effect our schedule. Also at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow for some flexibility.

Cleaning Guarantee

We offer a 48 hour guarantee against any work carried out. If you are not 100% satisfied we will come back and re-clean affected windows for free. To qualify for a free re-clean you must contact us within the 48 hour time period. To book a free re-clean just contact us via email. A call out charge may be applied if we return to clean and we find it's the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit. Kitchen windows and patio doors are most commonly the windows where customers mistake any 'missed' areas, please double check.

Achieving optimum cleaning results may require a couple of cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.

3. Pressure Washing

3.1 Pre-Quotation Assessment

We begin every job with a site inspection to identify surface issues, hazards, water access, drainage and the most effective cleaning approach. Please be specific about which areas you require to be cleaned.

3.2 Preparation

We remove loose debris and may apply appropriate pre-wash cleaning agents to ensure the best final result.

3.3 Pressure Washing

Our team uses correct pressure settings and techniques suitable for each surface. We cannot be held responsible for pre-existing surface weaknesses, pointing failures, loose slabs, worn paint/ coatings or historic staining that cannot be removed.

3.4 After-Clean Inspection

A post-clean inspection is carried out to ensure your surfaces have been cleaned to a professional standard.

3.5 Customer Responsibilities

Provide clear access to all areas being cleaned

Move vehicles, furniture, pots, ornaments, children’s toys and similar items

Ensure all windows/doors are securely shut

Notify neighbours if overspray may affect them

3.6 Limitations

We do not guarantee removal of:

Deep oil stains

Rust

Paint spills

Efflorescence

Long-term biological growth stains

4. Gutter Cleaning

4.1 Access to Power Supply

Where electric tools are required, the customer should provide safe access to a working outdoor or indoor socket. If no power source is available, service may be limited or may incur an additional charge for alternative equipment.

4.2 Access to Enclosed or Locked Garden Areas

Customers must ensure that gates, alleyways or garden entry points are unlocked prior to our visit.

If we cannot gain access, the visit will be charged in full.

4.3 Recommended Cleaning Frequency

We recommend gutter cleaning:

Annually for standard domestic properties

Twice per year for heavily tree lined areas

Every 3–4 months for areas with heavy debris accumulation

4.4 Minimum Pricing

A minimum charge applies to all gutter cleaning jobs, regardless of the size of the property or amount of debris removed. Please see our pricing list

4.5 Additional Charges

Additional fees may apply for:

Working at height using ladders

Removing and refitting sections of downpipe

Clearing underground drainage blockages

Properties with difficult or unsafe access

4.6 Customer Responsibilities

Removing obstacles blocking access (bins, furniture, ornaments, vehicles.

Informing us of fragile roofing materials in advance

Ensuring safe ground conditions for ladder placement

5. Garden Maintenance

5.1 Services Provided

We carry out a full range of garden maintenance tasks, including:

Grass cutting and edging

Hedge trimming and shaping

Weed removal (manual or chemical where appropriate)

Shrub pruning

Leaf and debris removal

General tidy-ups

Seasonal maintenance and renewals

Small planting jobs

Hard-landscaping construction (patios, decking, walls, fencing) is not included unless otherwise agreed.

5.2 Service Frequency

Customers may choose:

Weekly maintenance

Fortnightly maintenance

Monthly maintenance

One-off garden tidy

Seasonal services (spring clean, autumn leaf clearance)

Regular scheduled maintenance is encouraged for optimum results.

5.3 Customer Responsibilities

To ensure a successful visit, customers must:

Provide clear access to all garden areas

Remove pet waste prior to our arrival

Ensure hoses, toys, tools, or personal items are cleared from working areas

Provide access to outdoor water if required

Provide access to green waste bins unless disposal is included in the quote

If pet waste or excessive contamination is present, we reserve the right to refuse service and charge the visit in full.

5.4 Payment Terms

Payment is due upon completion of works on each visit unless a prepaid maintenance plan has been arranged.

We accept:

Bank transfer

Cash on the day

Prepaid monthly/block contracts

SumUp card reader

Late payments may result in paused services or removal from scheduled routes.

5.5 Minimum Charges

A minimum charge applies for all maintenance visits, regardless of garden size or time taken.

5.6 Additional Charges

Extra charges may apply for:

Removal of green waste

Disposal of soil, rubble, bulk items

Overgrown gardens requiring heavy machinery

Work requiring ladders or height equipment

Dangerous plants (thorned, giant hogweed, nettles, brambles)

5.7 Stone Chipping Damage Clause

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Customers acknowledge that grass-cutting and strimming near gravel, stones, or loose chippings carries a risk of stones being propelled at high speed.

SB Property Maintenance cannot be held liable for damage caused by loose stones, including damage to:

Vehicles

Windows or doors

Greenhouses

Fences

Garden ornaments

Exterior walls or cladding

It is the customer’s responsibility to ensure stone borders, gravel beds, and loose materials are maintained safely and contained before our visit.

6. Damages

SB Property Maintenance accepts no liability for damage, loss, or injury except where caused by proven negligence. The customer agrees to the following clauses:

6.1 Pre-Existing Conditions

We are not responsible for:

Pre-existing damage

Wear and tear

Loose fixtures or fittings

Surface degradation

Faded paint, fragile materials, or weakened structures

Dislodged debris resulting from cleaning

Faulty gutters, brackets, or seals

6.2 Customer Failure to Prepare

We accept no liability when damage occurs due to customer failure to:

Provide safe access

Remove fragile items

Follow preparation instructions

Secure pets

Inform us of known hazards

6.3 Access-Related Damage

We are not liable for damage caused by:

Moving hoses through narrow spaces

Accessing tight alleyways

Opening gates or latches

Customers requesting we access areas that are unsafe

6.4 Natural Risks of Cleaning

Certain services inherently carry unavoidable risks. We are not liable for damage caused by:

Loose stones thrown during grass strimming

Debris falling from gutters

Water overspray due to wind

Minor marking or streaking from pressure washing

Dislodging material that was already unstable

6.5 Third-Party Interference

We are not responsible for damage caused by tenants, tradespeople, visitors, landlords, neighbours or animals before or after our service.

6.6 Weather-Related Limitations

We accept no liability for issues arising from:

Unexpected storms

Heavy rain before/after cleaning

High winds affecting water-fed poles

Snow/ice preventing access

Frozen gutters or blocked drains due to weather

6.7 Liability Limit

PLEASE NOTE:

In the rare case we are found liable, liability is strictly limited to the cost of the service provided on that visit.

7. General Terms

All bookings constitute agreement to these T&Cs.

Prices may be updated with notice.

We reserve the right to refuse service for any reason.

Missed visits due to access issues are charged in full.

Photographs may be taken for evidence and quality control.

These T&Cs override any verbal agreements.