Stair cleaning:

What to Expect

On each visit what should you expect?

On our basic sweep and mop contracts, our staff will determine if your stair or landing needs swept, sometimes they may choose to use a site blower to remove light contractor dust, paint flecks, leaves etc. Contractor dust ruins brushes and mops and increases annual costs to the customer. Cleaning of excessive amounts of contractor debris will incur additional costs. If you think your stair falls into this category following any recent contractor work, please contact us for a quote.

Door mats will be lifted and left near their respective doorways, generally not hung over hand rails unless safe to do so, or due to no other option available. We won't lift mats covered with personal items.

We do not lift shoes, furniture, ornaments etc, nor do we sweep or mop under or behind these. If you want these areas cleaned you must remove these items before our visit. 

All landings and stairs will be wet mopped with a clean freshly laundered mop. Front entrance areas will be mopped out toward the door, rear exits and lower stairways leading rear exits are not included unless pre arranged through your contract with us.

Exterior front entrance areas will be cleared of leaves etc, out to the pavement/kerb.

Winter weather

Winter weather can disrupt cleaning and schedules. In low temperatures spraying or wet mopping stairs can be unsafe for everyone. Sometimes it can be colder inside the stair than outside and some areas can be affected more often because they are in higher parts of the city. Our team will decide where they are unable to clean due to colder weather and if the weather allows the cleaners to travel, stairs will be swept and rubbish will be removed when the weather is too cold for a full clean. The stair cleaners may determine if they can instead carry out additional tasks for residents, for example, removing leaves or snow from footpaths. Where a scheduled clean is missed, a reclean will be arranged for when the weather is warm enough. If this is not practical, stairs will be washed on the next scheduled clean day. If cleans are missed several times, further cleaning may be arranged to bring the stair back up to standard at no additional charge for residents.

Staff Holidays

Occasionally members of our team will take overlapping vacations leaving not enough staff to cover. Our prices reflect these occasional clashes in scheduling. No more than 2 of these occurrences should happen in any 12 month period. Therefore there will be no refund for these missed cleans.

 

If you have any queries, or want to report an emergency stair clean, please contact us using our contact page or by text message.

 

Window cleaning:

Payment

You are required to pay within 7 days from your windows being cleaned, to ensure this happens please pay for your regular window cleaning via bank transfer method/cash on the day.

If you fail to pay your balance within 7 days and the invoice continues to be unpaid for more than 30 days we reserve the right to suspend our service or replace your scheduled slot on our round with another customer.

Weather

Our pure water systems work in all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in all weather conditions including rain and snow where travel is still possible. Wind, rain and snow do not effect our services & schedule. One exception may be very low temperatures.

Access

Should we be unable to access any part of your property due to locked gates we will only clean the accessible areas such as the front & sides and charge accordingly. We might be unable to return to clean the missed area until the next scheduled clean. To avoid this please ensure that we have your correct phone number for our SMS text reminder which we try to send out the evening before each visit. 

​If we deem it safe to do so our operators will from time to time gain access to your property by unlocking your access gate. If you do not wish us to do this please let us know prior to the first clean.

We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.

Due to insurance liabilities we will not be able to move garden obstacles. If these or any other items restrict access to an area of your property we will be unable to clean it.

On a rare occasion and where a customer agrees we can bring our water hoses through your property. We do offer a "front windows only" service for properties with no rear access. Or we may be able to clean if the rear has access to water supply.

Cleaning Frequencies

We ask for window cleaning customers to state clearly if the services requested are intended as a “one off clean”. If not it is assumed a verbal maintenance contract has been initiated for 4, 8 or 12 weekly window cleaning and you will be obliged to have a minimum of 2 cleans before cancellation of the services can be requested. The total price for the 2 cleans will become payable in full if you cancel our services before the 2 cleans have been completed.

Regular customers who choose to postpone the cleaning throughout the winter months, you will be charged the “First Clean” rate for the first re clean, once service is re-established.

We can supply a schedule of visit dates for our domestic customers, however this is a guide and may change.

Our regular window cleaning round is approximately 4, 8 or 12 weekly. Staff holidays, sick leave and bad weather can effect our schedule. Also at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.

​Cleaning Guarantee

We offer a 48 hour guarantee against any work carried out. If you are not 100% satisfied we will come back and re-clean affected windows for free. To qualify for a free re-clean you must contact us within the 48 hour time period. To book a free re-clean just contact us via email. A call out charge may be applied if we return to clean and we find it's the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit.

Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.

Pressure washing:

Pre Quotation Assessment

Before we begin, our team conducts a thorough inspection to identify problem areas and plan the best approach along with our customers.

Preparation

We prepare the surfaces by removing loose debris, ensuring the cleaning process is as effective as possible and applying any essential chemical cleaning products.

Pressure Washing

Our experts employ the perfect techniques with various pressure and settings to clean your property without causing any damage to the different surface materials.

After-Clean Inspection

After cleaning, we conduct a final inspection to ensure every inch of your property is spotless.

Gutter cleaning:

Coming soon 

Garden Maintenance:

Coming soon 

Damages:

Coming soon