FAQ > Frequently Asked Questions
Welcome to our FAQ page! Here we answer the most commonly asked questions about our services, scheduling, and payment options. If you can’t find what you’re looking for, feel free to contact us directly.
General Questions
1. Do I need to be home when you provide the service?
No — in most cases you don’t need to be present. We’ll contact you beforehand to confirm access arrangements. If access requires an unlocked gate or specific instructions, please let us know in advance.
2. What services do you offer?
We provide a range of property maintenance services including window cleaning, gutter clearing, fascia & soffit cleaning, and pressure washing.
3. Do you clean in the rain or adverse weather?
Yes — for services like window cleaning, light rain doesn’t affect results, especially when using professional water-fed systems. In extreme weather (high winds, storms), we may need to reschedule for safety reasons.
4. How often should I have my property serviced?
Cleaning frequency depends on your property type and local conditions.
Many customers choose regular schedules but one-off visits are also available — just ask!
4 > 8 weeks for window cleaning
6 > 12 months for gutters
1 > 2 years for pressure washing drive ways
Service Details
5. Do you use ladders or high-reach equipment?
For safety and efficiency, many of our cleaning tasks use professional reach-and-wash systems or water-fed poles, allowing us to work from the ground up to 3 storeys.
6. Will you clean frames, sills, and other exterior surfaces?
Yes — our standard window cleaning practice includes frames and sills as part of the complete finish (where included in the quoted service).
7. What if I’m not happy with the service?
We aim for your complete satisfaction. If you have any concerns about the quality of any work, please contact us within 48 hours and we’ll do our best to put it right. (See t&c's for our 48 hour window cleaning guarantee)
Scheduling & Access
8. How do I book a service?
You can book by phone, email, or via our online contact form. We’ll confirm the appointment details with you in advance. Please provide your mobile number where possible.
9. Can I choose a specific date/time?
We’ll do our best to accommodate your preferred schedule, subject to route planning and availability.
10. What happens if my access is restricted (e.g., locked gates)?
If access is needed and a gate or door is locked, we’ll ask you to leave a key, open the gate, or make other arrangements prior to the visit.
Payments & Pricing
11. What payment methods do you accept?
We offer several convenient payment options:
- Cash on the day
- Bank transfer
- Card payments via SumUp (card terminal on site or contactless, or payment link)
Just let us know your preference when booking.
12. When is payment due?
Payment is due upon completion of the service, unless other arrangements have been agreed in advance.
13. Do you require a contract or regular commitment?
No long-term contract is required. You can choose a one-off service or regular visits — it’s up to you.
14. Do you charge extra for additional services?
Any extra work beyond the agreed scope will be discussed and agreed with you before we start.
Safety & Insurance
15. Are you insured?
Yes — SB Property Maintenance is fully insured with public liability insurance for your peace of mind.
Our approach is focused on understanding your needs and providing practical solutions.